1. Returns
Eligibility: We accept returns on most items within [2 days] of the purchase date. To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags attached.
2. Refunds
Refund Process: Once your return is received and inspected, we will notify you via email. If the return is approved, a refund will be processed to your original payment method within [5 business days].
Shipping Costs: Shipping costs are non-refundable, except in cases where we made an error with your order or the item is defective. In such cases, we will provide a prepaid return label.
3. Exchanges
Exchange Process: If you need to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process.
4. How to Initiate a Return
Online Returns: To initiate a return, log in to your account on our website and go to the "Order History" section. Select the order containing the item you wish to return and follow the instructions.
Guest Returns: If you made a purchase as a guest, please contact our customer service team at fashionisland10@gmail.com to initiate a return.
5. Return Shipping
Customer Responsibility: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective item.
6. Damaged or Defective Items
Reporting Issues: If you receive a damaged or defective item, please contact us within [1 days] of receiving the product, and we will arrange for a replacement or refund.
7. Refund Timeline
Processing Time: Refunds may take some time to process, depending on your payment method and bank. Please allow [5 business days] for the refund to appear in your account.
8. Contact Us
If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer service team at fashionisland10@gmail.com.
